You may have to go into Explorer and turn off all the "hide this" and "hide that" options.
Go to Tools / Folder Options / View and do this in the list of checkboxes (and ignore any warnings):
Enable "Display the contents of system folders".
Enable "Show hidden files and folders".
Disable "Hide extensions for known file types".
Disable "Hide protected operating system files".
Disable "Remember each folder's view settings".
Then press "Apply to All Folders" at the top.
Press OK.
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hanks for the help, I will try it.
Mike